Refund policy

PROTOCOL & DISAPPEARANCE TERMS

RETURNS & EXCHANGES POLICY

Strict Scarcity Standards for Seventh Element Releases

“Every release is engineered in strictly limited batches. Because drops are never restocked or reproduced, our exchange and return framework adheres to precise criteria.”

1. Strict Return Window

Return and exchange requests are accepted strictly within 7 days of confirmed courier delivery. Inquiries initiated beyond this 7-day window cannot be accommodated under any circumstances.

2. Return Eligibility & Condition

To qualify for an authorized return, all items must remain in untouched, archival condition:

  • Unworn Sole & Upper: Footwear must be tried on exclusively indoors on clean, carpeted surfaces. Soles showing dirt, abrasive marks, outdoor wear, or creased leather uppers will be declined.
  • Complete Presentation: All original packaging—including the collector drop box, dust bags, spare laces, and authentic brand tags—must be returned intact.
  • Outer Protection: Shipping labels must not be affixed directly to the shoe container. Pack the item inside an outer protective corrugated box.

3. Size Exchanges

Due to the finite inventory of each release, exchanges are subject strictly to available stock in that drop. If the requested replacement size is no longer available, the return will be settled via store credit or an automated refund to the initial payment method.

4. Defective or Damaged Shipments

Each product undergoes detailed inspection before dispatch. In the event an order arrives damaged in transit or shows structural faults, notification must be submitted within 48 hours of delivery accompanied by photo or video evidence for verification and immediate resolution.

5. Refund Processing

Following delivery to the studio and condition inspection (typically completed in 2–4 business days):

  • Refunds are issued directly to the original payment channel.
  • Banks and card issuers generally take 5–7 business days to post the reversal to your statement.
  • Expedited shipping fees paid at checkout are non-refundable.

6. Initiating a Return

Submit a request through your customer account portal or the store returns form specifying the order number and reason for return.