Shipping policy

FULFILLMENT & LOGISTICS FRAMEWORK

SHIPPING & DISPATCH POLICY

Secure Transit Standards for Limited-Run Drops

“Every silhouette is packaged as a collectible artifact. We partner with specialized freight handlers to ensure secure transit from our studio to your door.”

1. Order Processing & Verification

Because each release is limited in volume, orders undergo authentication and security review prior to dispatch:

  • Standard Dispatch Time: Orders are processed, authenticated, and prepared for carrier handover within 24 to 48 business hours of purchase.
  • High-Volume Drop Windows: During drop releases, order fulfillment and handling may require up to 3 to 4 business days due to heightened packaging and inspection standards.
  • Operational Days: Orders are processed Monday through Friday, excluding national and public holidays.

2. Domestic Transit Times & Rates

We provide secure, express shipping across our standard delivery network:

  • Express Air Courier: Estimated delivery within 3 to 5 business days following carrier pickup, depending on destination tier and metro accessibility.
  • Shipping Charges: Standard express shipping is calculated at checkout or offered complimentary based on active drop terms. Any applied shipping fees are detailed prior to final payment authorization.
  • Packaging Protection: Every collector shoebox is reinforced within a tamper-evident, rigid outer shipping carton to prevent transit damage.

3. Tracking & Proof of Dispatch

Upon consignment handover to the freight carrier:

  • An automated confirmation email containing a tracking link and unique airway bill number will be issued to the contact address associated with your order.
  • Carrier scans generally update live within 12 to 24 hours of the consignment leaving our studio.

4. Signature & Secure Delivery

To ensure high-value drops reach their intended collectors:

  • Deliveries may require a physical signature or OTP verification upon handover.
  • Couriers will attempt delivery up to three times before redirecting the parcel to a regional hub. Parcels returned to our studio due to multiple failed delivery attempts or incorrect address entries may incur re-shipment handling fees.

5. Address Amendments

Delivery details cannot be altered once an order has entered the fulfillment queue or been transferred to the carrier. Please verify shipping addresses, postal codes, and phone numbers thoroughly prior to completing checkout.

6. Transit Delays & Damaged Parcels

While delivery schedules are closely maintained, transit times are subject to occasional delays caused by extreme weather, regional logistical constraints, or carrier disruptions:

  • If an outer transit box arrives visibly broken, tampered with, or open, document the package with immediate photos prior to accepting receipt, or refuse the parcel directly with the courier.
  • Notify support through your customer account portal within 48 hours of a delivery issue for claims investigation.